REFUND & REPLACEMENT POLICIES
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did NOT receive the product within the guaranteed time(30 days not including 4-7 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Refunds are not available on following conditions:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Big Bands(i.e. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within 30 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you have other concerns, please contact our Customer Service here.
Can I cancel my order(s)?
Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 12 hours window and/or because our orders are automatically sent to our fulfillment and logistics the next morning.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund.
Big Bands reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website contact us page.